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Difficult Conversations

Author : Bruce Patton
Publisher : Penguin UK
Release Date : 2021-01-28
ISBN 10 : 9780241992470
Pages : 352 pages
Rating : 4.2/5 (241 users)

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Download Difficult Conversations PDF by Bruce Patton Full Free and published by Penguin UK. This book was released on 2021-01-28 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

SUMMARY - Difficult Conversations: How To Discuss What Matters Most By Douglas Stone Bruce Patton And Sheila Heen

Author : Shortcut Edition
Publisher : Shortcut Edition
Release Date : 2021-06-22
ISBN 10 :
Pages : 35 pages
Rating : 4./5 ( users)

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Download SUMMARY - Difficult Conversations: How To Discuss What Matters Most By Douglas Stone Bruce Patton And Sheila Heen PDF by Shortcut Edition Full Free and published by Shortcut Edition. This book was released on 2021-06-22 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: * Our summary is short, simple and pragmatic. It allows you to have the essential ideas of a big book in less than 30 minutes. By reading this summary, you will learn how to manage difficult discussions in order to exchange in a constructive way. You will also learn : that difficult discussions that fail can belong to one of three types of discussions; that only a didactic discussion can bring a positive result to your exchange; that a constructive discussion develops with a win-win commitment; how to prepare for a difficult discussion; how to engage it so that it proceeds calmly and effectively. Even if you lead a particularly serene and peaceful life, you cannot always escape difficult discussions. Indeed, it is impossible to avoid them altogether. Whether it is with friends, family or colleagues, you will inevitably be confronted one day with a complicated conversation with someone. Luckily, it is possible to prepare for it and make it work as well as possible. To do this, you need to learn how to make your voice heard. Are you going to become a champion negotiator? *Buy now the summary of this book for the modest price of a cup of coffee!

Difficult Conversations

Author : Douglas Stone
Publisher : Gardners Books
Release Date : 2000
ISBN 10 : 014027782X
Pages : 250 pages
Rating : 4.2/5 (277 users)

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Download Difficult Conversations PDF by Douglas Stone Full Free and published by Gardners Books. This book was released on 2000 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Difficult Conversations: How to Discuss What Matters Most

Author : D. Stone
Publisher : Turtleback Books
Release Date : 1999-01-01
ISBN 10 : 1417663103
Pages : pages
Rating : 4.6/5 (663 users)

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Download Difficult Conversations: How to Discuss What Matters Most PDF by D. Stone Full Free and published by Turtleback Books. This book was released on 1999-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen (Summary)

Author : QuickRead
Publisher : QuickRead.com
Release Date :
ISBN 10 :
Pages : pages
Rating : 4./5 ( users)

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Download Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen (Summary) PDF by QuickRead Full Free and published by QuickRead.com. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or avoid such conversations, whether it’s confronting an underperforming employee or simply disagreeing with a spouse. Unfortunately, these tough conversations are inevitable so perhaps it’s time to learn how to have one productively. Thankfully, authors Douglas Stone, Bruce Patton, and Sheila Heen have put together tips and tricks to help you become better at communicating. As you read, you’ll learn about the common mistakes people make when having difficult conversations as well as how to arm yourself with the tools you need to prevent them. In the end, you’ll learn how to communicate effectively and have difficult conversations without hurting anyone in the process. Keep reading to learn how every discussion has Three Conversations and how you can approach and improve each one for more meaningful, purposeful conversations.

Negotiation

Author : Carrie J Menkel-Meadow
Publisher : Aspen Publishers
Release Date : 2020-09-14
ISBN 10 : 9781543801699
Pages : 624 pages
Rating : 4.5/5 (543 users)

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Download Negotiation PDF by Carrie J Menkel-Meadow Full Free and published by Aspen Publishers. This book was released on 2020-09-14 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: A distinguished team of leaders in the field of dispute resolution offers a thorough treatment of negotiation skills, ethics, and problem-solving techniques. Comprehensive and current, Negotiation: Processes for Problem Solving covers the theory, skills, ethical issues, and legal and policy analyses relevant to all key areas of negotiation practice. Carefully selected cases are supported by key readings, from critical articles and empirical studies to statutes and regulations. Negotiation: Processes for Problem Solving looks at the latest interdisciplinary approaches to negotiation, including new empirical studies examining on-line negotiation, social and cognitive psychology, gender, race, culture and negotiation, and multiple party negotiation. An introduction to facilitated negotiation (mediation and meeting facilitation) is also included. New research is distilled for use by law students and practicing lawyers. New and complex examples from international negotiation problems come from both private and public environments. The book also explores new forms of complex negotiation in international, multi-party and diverse settings and considers negotiators as problem-solving lawyers. The text is perfectly suited to free standing negotiation courses in American and foreign law schools. Problem boxes, set off in the book, make for easy classroom exercises and teaching. New to the Third Edition: Online and other media forms of negotiation New articles from both research and practice books Shorter excerpts for distilled treatment of issues Comprehensive treatment of negotiation preparation, including client interviewing and counseling Analysis of choice of negotiation approaches to match particular contexts Professors and students will benefit from: A thorough treatment of negotiation skills, ethics, and problem-solving techniques Theory and different frameworks for analyzing negotiation contexts Legal and policy analyses relevant to all key areas of negotiation practice Carefully selected cases and problem sets supported by key readings, from critical articles and empirical studies to statutes and regulations Latest interdisciplinary approaches to negotiation Negotiation research distilled for law students and practicing lawyers Deep discussion of negotiators as problem-solving lawyers Complex examples from international negotiation problems in both private and public environments new forms and facilitation of complex negotiation in international, multi-party, and diverse settings

The Complete Idiot's Guide to Difficult Conversations

Author : Gretchen Hirsch
Publisher : Penguin
Release Date : 2007-09-04
ISBN 10 : 9781440626128
Pages : 336 pages
Rating : 4.4/5 (44 users)

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Download The Complete Idiot's Guide to Difficult Conversations PDF by Gretchen Hirsch Full Free and published by Penguin. This book was released on 2007-09-04 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. -The only book on the market covering difficult conversations in both the workplace and one's personal life -Can be read cover to cover or used as a quick reference guide -Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University

Connecting Pulpit and Pew

Author : Karla J. Bellinger
Publisher : Liturgical Press
Release Date : 2014-05-08
ISBN 10 : 9780814637944
Pages : 194 pages
Rating : 4.8/5 (814 users)

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Download Connecting Pulpit and Pew PDF by Karla J. Bellinger Full Free and published by Liturgical Press. This book was released on 2014-05-08 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you preach from a pulpit or sit in a pew, you hope (and pray) for a homily that connects the Good News with life. But what does it mean to connect? In a world that buzzes with the synapses of technological “connection,” can the human touch of preaching make a difference anymore? Connecting Pulpit and Pew is a fresh look at the conundrum of Catholic preaching, asking six key questions: Why does Sunday preaching matter and to whom? Why is Catholic preaching such an uphill climb? How can we connect the gospel message with our young people? What are the struggles of clergy-on-the-ground in preaching? What is going on in the listener’s head during the homily? And finally, what can each of us do to help “connection” in preaching become more common? New research speaks to those questions from the voices of youth, the experiences of lay leaders, and the words of priests and deacons. Karla Bellinger offers concrete ways to connect the pulpit and the pew so that preaching becomes an act of love within a community of caring. This practical book breaks open an important and necessary conversation.

Essentials of Organizational Behavior

Author : Terri A. Scandura
Publisher : SAGE Publications
Release Date : 2015-07-02
ISBN 10 : 9781506310794
Pages : 504 pages
Rating : 4.5/5 (56 users)

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Download Essentials of Organizational Behavior PDF by Terri A. Scandura Full Free and published by SAGE Publications. This book was released on 2015-07-02 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essentials of Organizational Behavior: An Evidence-Based Approach equips students with the theory, research, and skills they need to be effective leaders and managers in today’s organizations. Author Terri A. Scandura utilizes a toolkit of real-life case studies, assessments, and exercises to teach students how organizational behavior can improve performance at every level in the workplace. With an emphasis on developing critical thinking skills and applying research to real scenarios, this book is a must-have resource for any student looking to enter the professional workforce.

Humanity at Work

Author : Pierre Battah
Publisher : LifeTree Media
Release Date : 2020-09-08
ISBN 10 : 9781928055754
Pages : pages
Rating : 4.9/5 (928 users)

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Download Humanity at Work PDF by Pierre Battah Full Free and published by LifeTree Media. This book was released on 2020-09-08 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A field guide for leaders who want to engage and energize their workforce with a leadership strategy that puts the well-being of people first. Every leader has a duty to ensure their teams meet and exceed expectations and achieve strategic goals. But leaders who only focus on the bottom line risk alienating or burning out the people integral to the success of the organization. Engaged employees are more productive, have fewer sick days, and tend to stay in their jobs longer. They go the extra mile because they want to contribute to an organization that cares about them as human beings. Put simply, a leadership approach focused on both relationships and results is good for business. But what steps can leaders take to cultivate a workplace culture that is positive, engaged, and also productive? This is what CBC workplace columnist Pierre Battah tackles in Humanity at Work. In this conversational, humorous, and relatable book, Battah acts as a virtual mentor, drawing on his decades-long experience as advisor to large and small organizations. Through colorful and entertaining case studies ranging from fish-packing plants to financial institutions, Battah illustrates what it means to lead with humanity. In this book, readers will learn: why human connection is a crucial component of the employment relationship; how to delegate responsibility, set expectations, and give and receive feedback more effectively; and how cultivating self-awareness can create safe space in which to engage staff. Each chapter includes reflection points and helpful tools to help readers track their progress as they move toward creating a workplace with humanity at its heart. A portion of the proceeds will be donated to Plan International Canada, who strive for a just world that advances children's rights and equality for girls.

Business Chameleon

Author : László Károlyi
Publisher : iUniverse
Release Date : 2015-01-05
ISBN 10 : 9781491753422
Pages : 228 pages
Rating : 4.4/5 (491 users)

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Download Business Chameleon PDF by László Károlyi Full Free and published by iUniverse. This book was released on 2015-01-05 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: A successful business executive helps you propel your business forward by sharing the successes and mistakes that he’s learned over a thirty-year career. Divided into four sections that coincide with the changing seasons, the lessons allow you to excel when times are good and bad. The fifteenth and final story in each chapter is by a guest writer who provides a different point of view on an important business topic. There are lessons for autumn, when the world is changing; for winter, when new solutions should be sought out; for spring, when it’s difficult to implement new ideas; and for summer, when it’s time to reap the rewards of hard work. Get tools and strategies you need to: • adjust to change so your business can thrive; • keep calm under pressure and manage crises; • combine tradition and innovation to achieve better results; • strike a healthy balance between work and private life. By being creative, you can keep business surging in the right direction. All it takes is the determination to learn, plan, and adapt to change by being a Business Chameleon.

The Principal's Guide to Managing School Personnel

Author : Richard D. Sorenson
Publisher : Corwin Press
Release Date : 2008-11-10
ISBN 10 : 9781452210728
Pages : 216 pages
Rating : 4.4/5 (452 users)

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Download The Principal's Guide to Managing School Personnel PDF by Richard D. Sorenson Full Free and published by Corwin Press. This book was released on 2008-11-10 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to building successful relationships with all school personnel! Ideal for practicing and aspiring principals, this in-depth resource presents policies, procedures, and techniques for managing faculty and support staff and creating effective work environments. The authors provide case studies, strategies, and reflective exercises in each chapter to help administrators evaluate their schools and practices. Based on ISLLC and ELCC standards for school leadership, this book covers: Shaping school culture to promote shared ownership of the school’s vision Recruiting, selecting, and retaining qualified personnel Effective communication and conflict resolution Handling challenging situations such as supervising marginal employees and addressing grievances

Talk Action

Author : Latha Vijaybaskar
Publisher : SAGE Publishing India
Release Date : 2022-05-24
ISBN 10 : 9789354795114
Pages : 272 pages
Rating : 4.3/5 (354 users)

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Download Talk Action PDF by Latha Vijaybaskar Full Free and published by SAGE Publishing India. This book was released on 2022-05-24 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you walked away from a meeting thinking—So what do you want me to do exactly? Have you been in a conflict and felt—But that’s not what I meant! Many feel a disconnect between talk and action. However, no action has ever happened outside a powerful conversation. Talk Action provides the conversational framework to create productive, meaningful engagement in teams. This book will help you burst the myths around all talk and no action, find your ‘talk comfort zone’ looking into the talk kaleidoscope, rewire your talk to end in action and use the five-part framework to resolve conflicts, influence career growth and build high-performing teams.

Difficult Conversations

Author : Luke Gregory
Publisher : Createspace Independent Publishing Platform
Release Date : 2016-06-22
ISBN 10 : 1534845410
Pages : 56 pages
Rating : 4.8/5 (845 users)

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Download Difficult Conversations PDF by Luke Gregory Full Free and published by Createspace Independent Publishing Platform. This book was released on 2016-06-22 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: Difficult Conversations: How To Discuss What Matters Most in Communication. Initiating a difficult conversation is similar to having a cold. We all come down with frequent colds, and thus, we know how much of a nuisance it can be despite the fact that it does not have any cure. Difficult conversations should not be avoided as this is an integral part of managing our challenges and thus streamlining our relationships whether in the office, at home or anywhere else. Is based on the fact that it could be very pivotal to performance management, promotion of openness as well as improvement of important dynamics as part of building a team spirit. The ugly truth is, however, difficult the conversation is, there are practical step by step ways through which you can handle the conversation in a better and informed manner as possible. This is simply by mastering the art of doing it so as to yield the right outcome that you desire while taking into consideration the feelings of the other party in the conversation. The key to your mastery of difficult one-to-one conversations at the workplace or home revolves around good performance, conduct as well as taking control of issues that often compound effective communication. This book will, therefore, offer you with the guidelines and secrets that I have used in the past in actually handling difficult conversations. This is by ensuring that you stay at the top of your game and taking charge of the situation that is facing. Then, you have to make sure that you place defined boundaries in place to guard your emotions so that you gather the required confidence to face the big monster in the room! Will guide you to ensuring that you have a good action plan to approaching the conversation and going through it until it reaches completion efficiently. The mistake that many difficult people across the globe often make is that they often approach the conversation without a plan and thus end up prolonging it and thus contributing to increased intensity of the problem in spite their good intentions from the very start. You have to know when to expand the conversation and when to stick to the point. You have to ensure that seek clarifications necessary to widen your understanding of the issues that you need to understand and when to restrict it. It plays a central role in determining what happens, and people often learn it through experience. Through this book, you will gain in-depth insight into ways to tackle difficult people and conversations and thus allowing you the opportunity to test your skills safely in a supportive surrounding. Reading this book will change the the way you think and manage stressful situations with difficult conversations: The truth about difficult conversation. Tips for handling difficult conversations Things that you have to prepare before going into a conversation Be sure about the issue at hand. Properly manage emotions. Be silent conformably. Preserve your relationship. Ensure consistency. Grow your conflict resolution skill and candid approach to a difficult conversation. Factors that make a conversation difficult. Important skills and responses during difficult conversations. So much, much more information in this book about difficult conversations. Who this book is for: People who have problems communicating with difficult people in their lives. Those who want to learn how to manage a difficult situation and difficult people. Those who want to learn more about the cause and effect of difficult conversations. I''m sure my book will guide you through your life

Take Your Soul to Work

Author : Erica Brown
Publisher : Simon and Schuster
Release Date : 2015-12-01
ISBN 10 : 9781476743431
Pages : 336 pages
Rating : 4.4/5 (476 users)

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Download Take Your Soul to Work PDF by Erica Brown Full Free and published by Simon and Schuster. This book was released on 2015-12-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical, inspired, and bite-sized wisdom from renowned religious scholar Erica Brown, these daily meditations help add greater depth and purpose to your leadership. Few leaders have a plan when it comes to soul-building at work. As a result, they often find themselves spiritually or emotionally depleted, and they can lose the larger ideals that made them want to lead in the first place. Take Your Soul to Work is a daily meditational for business and nonprofit leaders looking for inspiration. Each entry focuses on a different quality, emotion, or aspiration (“on discipline,” “on compassion,” “on impermanence,” “on callousness,” “on productive narcissism”) by presenting a relevant quote, story, or question inspired by the traditions of all faiths as well as artists, poets, and business thinkers to help leaders reframe, rethink, and reset. Leaders rarely have time to reflect between the meeting, calls, and emails that eat away at the work day. With just one thought per day for the entire year, these 365 meditations will anchor, ground, and enrich corporate titans and nonprofit visionaries. Take Your Soul to Work provides spiritual nourishment and encourages leaders to steer their organizations with honesty, grace, and courage—and experience transcendence in the process.

Conflict Management and the Apostle Paul

Author : Scot McKnight
Publisher : Wipf and Stock Publishers
Release Date : 2018-05-22
ISBN 10 : 9781532650666
Pages : 198 pages
Rating : 4.5/5 (532 users)

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Download Conflict Management and the Apostle Paul PDF by Scot McKnight Full Free and published by Wipf and Stock Publishers. This book was released on 2018-05-22 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Churches often find themselves in the middle of conflict. These conflicts can exist between people within the church, between the leaders and congregation, or even between churches themselves. Leaders often turn to Scripture for guidance in resolving these conflicts. However, the Bible does not outline or even discuss conflict management. In fact, various biblical figures—from ancient Israelite kings to New Testament apostles—all uniquely approach conflict. Does the Bible have a “theory of conflict management”? In Conflict Management and the Apostle Paul, the authors explore how Paul approached conflicts with his close associates like Barnabas and Peter, and with his mission churches like those in Galatia and Corinth. Conflict Management and the Apostle Paul distinctively sketches how various theories of conflict management used today shed light on Paul’s own approaches to conflict while also evaluating the conflicts themselves. The authors in this volume are pastors and church workers who themselves bring their own experiences with conflict into play as they seek wisdom from the New Testament.

Mediation

Author : Carrie J Menkel-Meadow
Publisher : Wolters Kluwer
Release Date : 2014-10-30
ISBN 10 : 9781454818878
Pages : 620 pages
Rating : 4.4/5 (454 users)

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Download Mediation PDF by Carrie J Menkel-Meadow Full Free and published by Wolters Kluwer. This book was released on 2014-10-30 with total page 620 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mediation: Practice, Policy, and Ethics provides a comprehensive and current introduction to the world of mediation, including law and policy, case examples, and practice guidelines for mediators and attorney representatives. Leading scholars and award-winning teachers in the field present critiques of mediation as well as its promise and potential. Their practical, problem-solving approach includes both analytical and behavioral approaches in varying gender, race, and cultural contexts. The text can be used for lawyer-mediators, lawyer-representatives in mediation, and non-lawyer mediators. An extensive Teacher’s Manual offers suggested syllabi, teaching notes, simulations, discussion pointers, and exam and paper suggestions for each chapter. The Second Edition showcases recent case developments in mediation and adds selections from the latest law review and practical writings on new forms and applications of the processes. New material on cultural diversity also includes coverage of international and intercultural mediation. New problem sets appear in the text, and new simulations are found in the Teacher's Manual. Features: comprehensive current coverage of mediation law and policy case examples practice guidelines for mediators and attorney representatives authors are leading scholars and award-winning teachers in this area presents critiques of mediation as well as its promise and potential practical, problem-solving approach both analytical and behavioral approaches varying gender, race, and cultural contexts can be used across the field lawyer-mediators lawyer-representatives in mediation non-lawyer mediators suggested syllabi teaching notes simulations discussion pointers exam and paper suggestions for each chapter Thoroughly updated, the revised Second Edition presents: recent case developments in mediation and related processes selections from latest law review and practical writings on new forms and applications of mediation processes new materials on cultural diversity and international and intercultural mediation The purchase of this Kindle edition does not entitle you to receive 1-year FREE digital access to the corresponding Examples & Explanations in your course area. In order to receive access to the hypothetical questions complemented by detailed explanations found in the Examples & Explanations, you will need to purchase a new print casebook.