Author : Bruce Patton
Publisher : Penguin UK
Release Date : 2021-01-28
ISBN 10 : 9780241992470
Pages : 352 pages
Rating : 4.2/5 (241 users)
Download Difficult Conversations PDF by Bruce Patton Full Free and published by Penguin UK. This book was released on 2021-01-28 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.